TERMS AND CONDITIONS

The Essentials

Payment & Refunds

Simple Rule: No Refunds, But Transferable

Payment:

• Pay upfront in full
• Trial fee: S$7 (credited if you enrol within 5 days of receiving feedback)
• Term packages available (Request for current pricing)

No Refunds:

Once you pay and get access, we don't offer refunds.

BUT You Can Transfer:

• Transfer your enrolment to another student within the same calendar year (Jan 1 - Dec 31)
• Transfer fee: S$50
• Can only transfer once
• The new student must be approved by English Mastery and must meet the Program's suitability criteria (self-directed Secondary 1-4 student)
• Only remaining lessons can be transferred (e.g., if you enrol for 12 lessons but have been dormant for 4 lessons, the transfer covers the remaining lessons until the end of the 12-lesson period)
• Example: If you enrol in June 2025, you can transfer anytime before Dec 31, 2025.

Emergency Exception: Serious medical/family emergencies may qualify for pause or transfer without fee (proof required, case-by-case basis).

For complete details on refunds and transfers, see Section 4 of the full Terms and Conditions.

How the Weekly Lesson System Works

Why Lessons Are Only Available for 1 Week

Each lesson is released Monday 4pm and automatically removed Sunday 11:59pm. Here's why:

1. Creates Accountability & Rhythm

• Just like school, you know exactly when new content arrives
• Prevents endless procrastination ("I'll watch it later...")
• Builds consistent study habits week by week

2. Maintains Learning Momentum

• Keeps entire cohort moving together at the same pace
• Prevents overwhelm (focus on one lesson at a time, not 12 all at once)
• Ensures feedback is timely and relevant to current material

3. Reflects Real Classroom Structure

• Weekly lessons mirror how school teaching works
• Students who thrive with structure excel in this format
• Self-directed learners appreciate the clear expectations

4. Encourages Active Engagement

• Urgency motivates action (use it or lose it)
• Students treat lessons as "events" rather than passive library content
• Higher completion rates compared to "access forever" models

What If I Miss a Week?

No problem! You don't lose your enrolment. Just pick up with the next week's lesson and continue from there.

• Missed weeks cannot be "banked" or carried forward
• No refunds for missed content
• You keep access to future lessons as they release each Monday
• We'll check in: If you miss 2+ weeks, we'll message parents to make sure everything's okay.

Can I Re-Watch Lessons?

Yes! Within the 7-day window (Monday 4pm - Sunday 11:59pm), you can:

• Watch lessons unlimited times
• Pause, rewind, speed up (0.5x - 2x)
• Take notes and review as needed

But after Sunday: The lesson is removed to make way for next week's content.

Your Commitment

You're Signing Up for the Full Term

No Pausing or Cancellation:

• Full term commitment (number of weeks varies by academic year)
• No mid-term cancellations or refunds
• Can't pause and resume later (except medical/family emergencies)

Weekly Deadlines:

• Assignments due: Sunday 11:59pm
• Grace period: Until Monday 12pm (no penalty)
• After Monday 12pm: Marked late, lower priority for feedback

If You Become Inactive:

• After 2+ missed weeks → We'll notify parents
• If inactivity continues → No action taken (you forfeit missed weeks, but stay enrolled)
• You still get access to new lessons each Monday

See Section 5 of the full Terms and Conditions for complete details on enrolment commitment.

What We Expect from Students

1. Submit Original Work

• No plagiarism, no AI-generated essays, no copying
• You're shortchanging yourself if you submit dishonest work (we won't terminate you, but you're wasting your money)

2. Be Respectful

• Polite communication via email
• Abusive behavior → Immediate termination without refund

3. Keep Your Login Private

• Don't share credentials or course materials
• Sharing content → Immediate termination without refund

Full student responsibilities are detailed in Section 6 of the full Terms and Conditions.

What You Can Expect from Us

Feedback Turnaround

• Standard: 3-4 working days (usually by Thursday)
• Extended: Up to 7 days in exceptional circumstances (illness, high volume, holidays)

Support

We'll help with:

• Lesson clarifications
• Assignment feedback questions
• Specific school comprehension/essay questions (if targeted)

We won't:

• Review full school exam papers (may offer as paid add-on later)
• Do extensive school homework help
• Mark additional essays outside weekly assignments

Response time: Within 2 working days (often sooner)

See Section 7 of the full Terms and Conditions for complete feedback and support details.

Your Data & Privacy

What We Collect

• Name, email, phone, school level
• Submitted assignments and feedback
• Payment info (via Stripe/PayNow)
• WhatsApp messages

How We Use It

• Deliver lessons and feedback
• Track progress
• Send reminders and updates
• Improve teaching quality

We never sell your data to third parties.

Full privacy policy and PDPA compliance details are in Section 9 of the full Terms and Conditions.

Important Disclaimers

No Guaranteed Results

We provide expert teaching + strategic feedback, but we cannot guarantee specific grades. Results depend on:

• Your baseline ability
• Consistency of effort
• How well you apply feedback
• External factors (school, personal circumstances, exam difficulty)

Not a Replacement for School

English Mastery is supplementary. You still need to:

• Attend school regularly
• Complete school assignments
• Study independently for exams

See Section 10 of the full Terms and Conditions for complete disclaimers and limitations of liability.

Can English Mastery Terminate My Enrolment?

Yes, in these cases:

• Abusive/threatening behavior toward the Instructor
• Sharing login credentials or course materials
• Violating intellectual property (recording/redistributing content)

Result: Immediate termination, no refund, no transfer.

See Section 11 of the full Terms and Conditions for complete termination policy.

Contact Us

Have questions?

English Mastery

Email: hello@englishmastery.sg

WhatsApp: +65 8709 7859

Website: www.englishmastery.sg

By Enrolling, You Agree To:

• ✅The no-refund policy (but transferable within calendar year)
• ✅Full-term commitment (no mid-term cancellations)
• ✅Weekly lesson rotation (content expires after 7 days)
• ✅Submitting original work and meeting deadlines
• ✅Respecting the Instructor and keeping content private
• ✅Understanding that results vary (no guarantees)

If you don't agree, please don't enrol.

Need the Full Terms and Conditions?

This is a simplified summary for easy reading. The full Terms and Conditions document contains complete details. If there's any conflict between this summary and the full T&C, the full T&C takes precedence.

Read the full T&C: Full Terms and Conditions