Terms and Conditions

1. ACCEPTANCE OF TERMS

By enrolling in English Mastery ("the Program"), whether through the S$7 trial or a full term package, you ("the Student" or "you") agree to be bound by these Terms and Conditions. If the Student is under 18 years of age, a parent or legal guardian must review and accept these terms on the Student's behalf.

If you do not agree to these terms, do not enrol in or access the Program.

2. SERVICE DESCRIPTION

2.1 What English Mastery Provides

English Mastery is an online Secondary English tuition programme for O-Level and SEC students (Secondary 1-4) in Singapore. The Programme includes:

Strategic Video Masterclasses: Pre-recorded instructional videos released weekly
Weekly Assignments: Practice worksheets and essay tasks
Strategic Feedback: Personalised written feedback on submitted assignments (turnaround: within 3 working days)
Termly Live Workshops: One 60-minute live Zoom session per term (Week 10-11) covering oral practice and mindset development
Support: Direct access to the Instructor for lesson-related questions and clarifications

2.2 What English Mastery Does NOT Provide

Live 1-on-1 tutoring sessions
24/7 on-demand support
Full review of school exam papers or homework (unless offered as a separate paid service in future)
Guaranteed grade improvements or specific exam results
Services outside O-Level/SEC English (no other subjects or levels)

2.3 Platform Access

The Programme is delivered through:

A learning management platform for video lessons
Google Classroom for assignment distribution and submission
Communication channels for direct support

Students must have reliable internet access and a device capable of accessing these platforms.

3. ENROLMENT & PAYMENT TERMS

3.1 Trial Enrolment

Trial Fee: S$7 (one-time payment)
Access Period: 7 days from payment confirmation
Trial Includes: One complete lesson module and one worksheet with personalised feedback (delivered within 3 working days)
Trial Credit: The S$7 trial fee will be credited toward your first term package only if you enrol within 5 days of receiving your trial feedback
No Credit After Day 5: If you enrol on Day 6 or later, the S$7 trial fee is non-refundable and will not be credited
Trial Expiry: If you do not complete the trial within 7 days, access expires and cannot be reinstated

3.2 Full Enrolment Packages

Term-based pricing packages are available. Please refer to the English Mastery website for current pricing and package options.

3.3 Payment Terms

All payments must be made upfront in full before accessing course content.

3.4 Enrolment Process

Payment must be confirmed before accessing course content. If payment is delayed or pending verification, you have a 1-week grace period from the intended start date. After 1 week, enrolment may be cancelled and your spot released to other students.

4. REFUND & CANCELLATION POLICY

4.1 No Refunds

All payments are non-refundable. This applies to:

Trial fees (S$7)
Full term packages (all tiers)
Early bird and standard pricing

Once payment is made and access is granted, no refunds will be issued for any reason, including but not limited to:

Change of mind
Scheduling conflicts
Dissatisfaction with teaching style or content
Student's lack of engagement or participation
Technical issues on the Student's end (internet, device problems)

4.2 Transferable Within Calendar Year

While payments are non-refundable, your enrolment is transferable to another student within the same calendar year.

"Calendar Year" Definition: January 1 to December 31 of the year in which you enrolled.

Example:

If you enrol in June 2025, you may transfer to another student anytime before December 31, 2025
If you enrol in November 2025, you have until December 31, 2025 to transfer (not 12 months from enrolment date)

Transfer Terms:

Transfer Fee: S$50 (one-time administrative fee)
Transfer Limit: Enrolment can only be transferred once. After the first transfer, the enrolment becomes non-transferable
Approval Required: The new student must be approved by English Mastery and must meet the Programme's suitability criteria (self-directed Secondary 1-4 student)
Remaining Lessons Only: Only remaining lessons can be transferred. Completed lessons cannot be transferred or refunded
No Refund of Transfer Fee: The S$50 transfer fee is non-refundable

To initiate a transfer, contact the Instructor with:

Original student's name and enrolment details
New student's name, contact information, and current Secondary level
Reason for transfer (optional)
Payment confirmation of S$50 transfer fee

4.3 Exceptions: Medical or Family Emergencies

In the event of serious medical issues or family emergencies that prevent the Student from continuing the Programme, English Mastery may, at its sole discretion:

Pause enrolment and extend access for a reasonable period, OR
Allow transfer without the S$50 fee, OR
Offer partial credit toward future enrolment

Proof Required: Medical certificates, hospitalisation records, or other verifiable documentation must be provided.

This is not a guarantee: Each case will be evaluated individually. English Mastery reserves the right to deny exceptions if circumstances do not warrant special consideration.

5. ENROLMENT COMMITMENT & ACCESS

5.1 Term Commitment

When you enrol in a term package, you are committing to the full term duration. The number of weeks per term varies according to the academic year calendar.

No Mid-Term Cancellation: You cannot cancel, pause, or withdraw mid-term. Payment is for the full term, regardless of whether you complete all lessons
No Pausing: The Programme follows a structured weekly schedule. Students cannot pause their enrolment and resume later, except in cases of medical/family emergencies (see Section 4.3)

5.2 Weekly Content Access Window

Lesson Release: Every Monday at 4:00 PM SGT
Access Period: Monday 4:00 PM to Sunday 11:59 PM (7 days)
Content Expiry: Lessons are automatically removed/locked after Sunday 11:59 PM
No Extensions: Missed weeks cannot be "banked," carried forward, or re-accessed after expiry

If You Miss a Lesson: You are encouraged to continue with subsequent weeks. The weekly rhythm is designed to maintain accountability and learning momentum.

5.3 Assignment Submission Deadlines

Primary Deadline: Sunday 11:59 PM SGT (same week as lesson release)
Grace Period: Until Monday 12:00 PM (noon) the following day (no penalty, but cutting it close)
Late Submissions: After Monday 12:00 PM, assignments are marked as "late" and will receive lower priority for feedback

Submission Methods:

Primary: Google Classroom (via Kami annotation or uploaded PDF)
Backup: Alternative submission method if technical issues arise

5.4 Continued Access Despite Inactivity

If you miss multiple weeks or stop submitting assignments, you retain access to future lessons as they are released each Monday. Your enrolment does NOT expire or get terminated due to inactivity.

However:

After 2+ consecutive missed weeks, English Mastery may contact parents/guardians
If inactivity continues, no further action will be taken
You forfeit any refund or credit for missed weeks—the Programme is designed for self-directed students who take responsibility for their own engagement

6. STUDENT RESPONSIBILITIES

6.1 Eligibility & Suitability

English Mastery is designed for self-directed students who:

Are in Secondary 1-4 (O-Level or SEC track)
Can work independently without constant supervision
Value expert teaching and strategic feedback over live hand-holding
Are willing to submit assignments consistently and apply feedback

Not Suitable For:

Students who need live supervision or extensive hand-holding
Students seeking a social tuition experience or peer group bonding
Students expecting overnight grade improvements without consistent effort

By enrolling, you acknowledge that you (or your child) fit the above profile.

6.2 Academic Integrity

Students must submit original work. This means:

No plagiarism from online sources, model essays, or other students
No AI-generated content (ChatGPT, etc.) submitted as your own writing
No copying from tutors, enrichment materials, or guidebooks without proper attribution

Consequence of Dishonesty: While the Instructor will not terminate enrolment for academic dishonesty, you are shortchanging yourself. The Programme's value lies in receiving strategic feedback on YOUR authentic thinking and writing. Submitting work that isn't yours defeats the purpose and wastes your investment.

6.3 Respectful Communication

All communication with the Instructor must be respectful, professional, and constructive.

Unacceptable Behaviour includes but is not limited to:

Harassment, threats, or abusive language
Repeated spam messages or demands outside stated response times
Inappropriate or offensive content

Consequence: English Mastery reserves the right to immediately terminate your enrolment without refund or transfer rights if you engage in abusive or inappropriate behaviour.

6.4 Content Sharing & Account Security

Your enrolment is for your personal use only (or for one child, if purchased by a parent).

Prohibited Actions:

Sharing login credentials with other students, friends, or family members
Recording, downloading, or redistributing lesson videos
Sharing worksheets, assignments, or proprietary materials outside the Programme
Allowing others to access your account

Consequence: Violation of these terms will result in immediate termination of enrolment without refund or transfer rights.

Your Responsibility: Keep your login credentials secure. If you suspect unauthorised access, notify English Mastery immediately.

7. FEEDBACK & SUPPORT

7.1 Strategic Feedback on Assignments

The Instructor personally reviews every submitted assignment and provides strategic feedback.

Turnaround Time:

Standard: Within 3 working days
Students will be notified if feedback will be delayed beyond 3 working days.

Feedback Scope:

Identifies 1-2 core issues blocking progress (not 10 generic comments)
Explains what needs to change, why it matters, and how to improve
Delivered via annotated PDF or written analysis (and occasionally voice note for complex concepts)

7.2 Support Scope

Students may contact the Instructor directly for:

Clarification on lesson content
Questions about assignment feedback
Guidance on applying strategies to new tasks
Specific questions about school comprehension passages or essay topics (if question is targeted and brief)

NOT Available:

Full review of school exam papers (may be offered as a paid add-on service in future)
Extensive school homework help beyond quick clarifications
Marking of additional essays outside weekly assignments
General tutoring or live teaching sessions

Response Time: The Instructor will respond within 2 working days (often sooner). Weekends and public holidays may have delayed responses.

8. INTELLECTUAL PROPERTY & DATA USAGE

8.1 Ownership of Course Materials

All lesson videos, worksheets, assignments, teaching materials, and feedback templates are the exclusive intellectual property of English Mastery.

Students are granted a limited, non-transferable licence to access and use materials solely for personal educational purposes during their active enrolment.

Prohibited Uses:

Recording, downloading, or reproducing lesson videos
Sharing worksheets or materials with non-enrolled individuals
Uploading content to public platforms (YouTube, TikTok, forums, etc.)
Commercial use or resale of any Programme materials

Consequence: Violation will result in immediate termination without refund or transfer rights, and may result in legal action for copyright infringement.

8.2 Use of Student Work

By enrolling in the Programme, Students grant English Mastery permission to use anonymised excerpts of their work for:

Educational purposes (teaching examples in lessons)
Marketing materials (case studies, testimonials, before/after samples)

Testimonials & Case Studies: If English Mastery wishes to feature your name, photo, or full story in marketing materials, separate written permission will be requested. You may decline without penalty.

9. PRIVACY & DATA PROTECTION (PDPA COMPLIANCE)

9.1 Data Collection

English Mastery collects personal data including name, contact information, assignment submissions, and payment details to deliver the Programme and track progress.

9.2 Use of Data

Your data is used to:

Deliver lessons and feedback
Track progress
Send programme updates
Process payments

9.3 Data Security

Student data is stored securely on the learning management platform, Google Classroom, and payment processing systems. All data is password-protected and encrypted where applicable.

Third-Party Access: English Mastery does NOT sell, rent, or share your personal data with third parties for marketing purposes.

9.4 Data Retention

Student data (assignments, feedback, progress records, communication logs) is retained for operational and record-keeping purposes.

10. DISCLAIMERS & LIMITATIONS OF LIABILITY

10.1 No Guaranteed Results

English Mastery provides expert teaching and strategic feedback but CANNOT guarantee specific grade improvements or O-Level/SEC exam results.

Academic outcomes depend on multiple factors, including but not limited to:

Student's baseline ability and prior knowledge
Consistency of effort and engagement
Application of feedback and strategies
External factors (school teaching quality, personal circumstances, exam difficulty)

By enrolling, you acknowledge that results may vary and that English Mastery is not responsible for outcomes that do not meet your expectations.

10.2 Not a Replacement for School Education

English Mastery is supplementary education. It does not replace:

School English lessons and curriculum
School assignments, projects, and exams
Individual responsibility to study and prepare for O-Level/SEC exams

Students remain responsible for attending school regularly, completing school requirements, and managing their own exam preparation.

10.3 Technical Issues & Platform Availability

English Mastery is not liable for:

Technical issues with the learning platform, Google Classroom, or payment systems
Student's internet connectivity problems or device malfunctions
Platform downtime, maintenance, or service interruptions beyond English Mastery's control

Student Responsibility: You must have reliable internet access and a compatible device to access the Programme. If you experience technical issues, contact English Mastery immediately for alternative submission methods.

10.4 Third-Party Platforms

The Programme relies on third-party platforms. English Mastery is not responsible for:

Changes to third-party terms of service or privacy policies
Security breaches or data loss on third-party platforms (beyond English Mastery's reasonable control)
Platform feature changes or discontinuation

10.5 Health & Wellbeing Disclaimer

Termly workshops include mindset development and exam anxiety management techniques. These are educational strategies, NOT mental health therapy or counselling.

If you or your child experience serious anxiety, depression, or mental health concerns, please consult a qualified mental health professional (psychologist, counsellor, psychiatrist).

The Instructor is not a licensed therapist and does not provide medical or psychological treatment.

11. TERMINATION OF ENROLMENT

11.1 English Mastery's Right to Terminate

English Mastery reserves the right to immediately terminate your enrolment without refund or transfer rights if you:

Engage in abusive, threatening, or harassing behaviour toward the Instructor
Share login credentials or course materials with unauthorised individuals
Violate intellectual property rights (record/redistribute content)
Engage in academic dishonesty that undermines the Programme's integrity (e.g., repeatedly submitting AI-generated work after warnings)
Fail to comply with these Terms and Conditions

Process:

You will be notified of the violation
Access to the Programme will be revoked immediately
No refund or transfer will be issued
English Mastery may pursue legal action for serious violations (copyright infringement, defamation, etc.)

11.2 No Termination for Inactivity

English Mastery will not terminate your enrolment if you stop attending lessons or submitting assignments. You retain access to future content releases, but you forfeit the value of missed weeks (no refunds, no extensions).

12. DISPUTE RESOLUTION

12.1 Informal Resolution

If you have concerns, complaints, or disputes regarding the Programme, please contact English Mastery directly.

English Mastery will make reasonable efforts to resolve issues informally through discussion and mutual understanding.

12.2 Formal Complaint Process

If informal resolution is unsuccessful, you may submit a formal written complaint within 14 days of the incident or issue.

Your complaint should include:

Your name and enrolment details
Detailed description of the issue
Desired resolution or outcome
Supporting evidence (screenshots, correspondence, etc.)

English Mastery will respond within 7 working days with a proposed resolution or explanation.

12.3 Mediation Before Legal Action

Before pursuing legal action, both parties agree to attempt mediation through a neutral third party (e.g., Singapore Mediation Centre) to resolve disputes amicably.

12.4 Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of Singapore. Any legal disputes arising from your enrolment or use of English Mastery will be subject to the exclusive jurisdiction of the courts of Singapore.

13. CONTACT INFORMATION

For questions regarding these Terms and Conditions, please contact:

English Mastery

Email: hello@englishmastery.sg

Website: www.englishmastery.sg

14. ACKNOWLEDGEMENT & ACCEPTANCE

By enrolling in English Mastery (either through the S$7 trial or a full term package), you acknowledge that:

✅You have read, understood, and agree to these Terms and Conditions
✅You understand the no-refund policy and transferability terms
✅You accept responsibility for consistent engagement and submission of original work
✅You understand that results may vary and are not guaranteed
✅If enrolling on behalf of a minor, you are the parent/legal guardian with authority to accept these terms

If you do not agree to these terms, do not enrol in or access the Programme.